Q1 2023 Updates in DNC and TCPA Marketing Compliance
This article was originally published on gryphon.ai. Are your customer communications 100% compliant with Do-Not-Call (DNC) and Telephone Consumer Protection Act (TCPA) compliance regulations? In the current economy, customer experience and consumer trust has never been more integral to the success of businesses. Consider the risk of manually managing the myriad of DNC and TCPA restrictions for…
How to Improve CSAT with AI-powered Conversation Intelligence
This article was originally published on gryphon.ai. In 2023, customer satisfaction and consumer reviews carry more power than ever before when it comes to brand loyalty and growth, as well as the overall success of your organization. Your call center’s customer satisfaction score (CSAT) is a valuable metric for customer trust and retention, measuring how happy…
How AI Tech is Solving Contact Center Pain Points
This post was originally published for Gryphon.ai. With the potential of recession following businesses into 2023, many B2C organizations are leaning into refocusing budgets and prioritizing their customer bases. While customer support isn’t always money generating, it is money retaining. In fact, Bain & Company research finds that increasing customer retention rates by 5% increases profits anywhere from…
The Comprehensive Marketing Compliance Checklist for 2023
This article was originally published on gryphon.ai. When considering your business outlook for 2023, have you accounted for the list of ever-changing regulations including TCPA and DNC compliance that your sales organization must follow to avoid costly fines and penalties? Is marketing compliance built into your sales processes? At a time when customer experience and consumer trust…
3 Ways Accurate Sales Data Can Unleash Revenue Potential
This article was originally published on learn.G2.com. When it comes to data, if you can’t measure it, you can’t improve upon it. This is why a sales tool that provides accurate data can be a game changer for managers. The rapid turnover of sales managers is well known to anyone in the sales space. A management role…
Tech Companies Respond to Puerto Rico
This article was originally published on architectmagazine.com. Tesla, Sunnova, and Sonnen provide relief by sending energy storage products to the island, which has been without power since Hurricane Maria. Puerto Rico’s power grid has been down since Hurricane Maria devastated the island on Sept. 20. With reports that the island could continue without power for…
This Furniture is Made From Trash
This article was originally published on architectmagazine.com. Pentatonic is re-purposing waste into 100 percent recyclable furniture. Sustainable furniture start-up Pentatonic is releasing a new line of furniture that is made entirely from re-purposed trash. The company will be launching its first collection of chairs, tables, glassware, and individually sold furniture components this month at the London Design Festival,…
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Ashleigh Popera 